Overview

Understand and respond constructively to individual as well as organizational conflicts.

Conflict Management will provide you clarity on the concepts related to Conflict and add to your Leadership toolkit a few very powerful approaches for conflict resolution.

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Learning Objectives

  • Understand how conflicts originate
  • Know the various approaches for Conflict resolution and their application in day to day working with Stakeholders
  • Learn and practice skills of handling conflicts for optimum results

Highlights of the Program

  • Importance of resolving conflicts at the workplace for Leaders
  • Sources of Conflict: Factors leading to conflict
  • Gaining practice through workplace scenarios
  • Dealing with conflict: Attitudes and skills required, conflict resolution among stakeholders
  • Engineer systemic plans and strategies to resolve team conflicts (Action Planning)

Outcome of this Program

  • Reduction in number of escalations from Conflicts.
  • Improvement in the ability of Leaders to systematically resolve conflicts and maintain relationships.
  • Change in the outlook of Leaders to start viewing Conflict as natural and healthy for the Prganization.

Duration

1 Day

Who should attend

Mid to Senior level
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