Conflict Management

Overview

No two people think alike! Diverse opinions, thoughts, backgrounds, and cultural differences often trigger conflicts in the workplace. Such conflicts disturb the workflow, create disparity and unhappiness, and affect productivity. 

Leaders should be able to accommodate diverse opinions and manage conflicts within the team.

Our intervention helps leaders understand the benefits of patiently listening, being empathetic, and respecting the individual views of leaders and team members across functions. They will begin to acknowledge the fact that conflict is not undesirable. It unearths different approaches to resolving challenges.

Through this program, they will learn various conflict resolution techniques to be applied in different situations. Our intervention will provide clarity on the concepts related to conflict and add to your leadership toolkit a few very powerful approaches for conflict resolution.

Highlights

Importance of resolving conflicts at the workplace for leaders

Sources of conflict: factors leading to conflict

Gaining practice through workplace scenarios

Dealing with conflict: attitudes and skills required, conflict resolution among stakeholders

Engineer systemic plans and strategies to resolve team conflicts (action planning)

Business writing skills: understanding the importance, elements, and techniques of business writing.

Learning Objectives

At the end of the program, participants will be able to:

Learning

Understand how conflicts originate

Aim

Know the various approaches for conflict resolution and their application in day-to-day working with stakeholders

Team learning

Learn and practice skills of handling conflicts for optimum results

Learning

Understand how conflicts originate

Aim

Know the various approaches for conflict resolution and their application in day-to-day working with stakeholders

Team learning

Learn and practice skills of handling conflicts for optimum results

Outcomes

Reduction in the number of escalations from conflicts.

Change in the outlook of leaders to start viewing conflict as natural and healthy for the organization.

Improvement in the ability of leaders to systematically resolve conflicts and maintain relationships.

Duration

1 Day

Who should attend

All Levels

Have Questions? Email us.