Understand how conflicts originate
Know the various approaches for conflict resolution and their application in day-to-day working with stakeholders
Learn and practice skills of handling conflicts for optimum results
No two people think alike! Diverse opinions, thoughts, backgrounds, and cultural differences often trigger conflicts in the workplace. Such conflicts disturb the workflow, create disparity and unhappiness, and affect productivity.
Leaders should be able to accommodate diverse opinions and manage conflicts within the team.
Our intervention helps leaders understand the benefits of patiently listening, being empathetic, and respecting the individual views of leaders and team members across functions. They will begin to acknowledge the fact that conflict is not undesirable. It unearths different approaches to resolving challenges.
Through this program, they will learn various conflict resolution techniques to be applied in different situations. Our intervention will provide clarity on the concepts related to conflict and add to your leadership toolkit a few very powerful approaches for conflict resolution.
Importance of resolving conflicts at the workplace for leaders
Sources of conflict: factors leading to conflict
Gaining practice through workplace scenarios
Dealing with conflict: attitudes and skills required, conflict resolution among stakeholders
Engineer systemic plans and strategies to resolve team conflicts (action planning)
Business writing skills: understanding the importance, elements, and techniques of business writing.
At the end of the program, participants will be able to:
Understand how conflicts originate
Know the various approaches for conflict resolution and their application in day-to-day working with stakeholders
Learn and practice skills of handling conflicts for optimum results
Understand how conflicts originate
Know the various approaches for conflict resolution and their application in day-to-day working with stakeholders
Learn and practice skills of handling conflicts for optimum results
Reduction in the number of escalations from conflicts.
Change in the outlook of leaders to start viewing conflict as natural and healthy for the organization.
Improvement in the ability of leaders to systematically resolve conflicts and maintain relationships.
