Enhancing Managerial Effectiveness

Client

A leading pigment manufacturing company

Enhancing Managerial Effectiveness

Business Need

Strengthening the managerial effectiveness across managerial cadres focusing on First Time Managers (FTMs).

The following stressors
were identified

Transition

Post promotions FTMs required time to become strong but approachable leaders and effectively manage the teams.

Accepting the change

Newly promoted managers faced challenges to accept and adapt their new roles; skill sets, nature of work relationships, their views about themselves and the organization required changes.

Move out of the comfort zone

Managers showed some resistance to come out of their comfort zones and assume their new responsibilities.

Solution

Enhancing competencies among managers

Pragati Leadership – Overall Approach

Step 1

Pre-program Study

The Pragati Leadership team identified the current and expected competencies of the managers. A customized program was then designed considering the challenges and dilemmas.

The process

Kick-off

Participants were aligned with the overall objective and structure of the program.

Pre-program Study

Telephonic conversations with several participants were conducted to understand the current realities of the organization, their personal challenges and dilemmas, and their expectations at the end of the program.

Telephonic conversations were held with the various stakeholders to know their concerns.

Conducting Focus Group Discussions with participants’ team members.

Studying the job descriptions and key result areas of the participants.

Mapping the required competencies from the proposed program.

Pre-program Assessment

The participants and their direct managers completed a detailed questionnaire covering the topics mentioned in the program, were then mapped to the competencies required by the organization’s management.

Step 2

Facilitating Transition

Tools Adopted

Action Learning Projects:

Participants were provided assignments covering important business aspects and various topics covered in the training module.

Group coaching:

Participants were encouraged to share their experiences after applying their learnings in their organizational activities.

Digital knowledge inputs:

Participants were offered knowledge inputs via digital platforms for greater engagement and sustainability.

In-house business learning inputs:

Functional Modules were designed to enhance participants’ technical abilities related to their roles.

Reading Material:

Participants were offered relevant reading material comprising work sheets, templates, case studies, and more.

Assessment:

Participants underwent a thorough assessment jointly designed and conducted by PLI and the company leaders to understand the effectiveness of the program.

Key Differentiator

Customized program based on the organizational requirements and leaders

Balanced approach combining spiritual wellbeing and core business deliverables

Innovative and experiential learning solutions to tackle the challenges and dilemmas

Measuring the impact and Return on Investment of the program

This entire training was a journey equipping the newly promoted leaders to take on larger responsibilities.

Some of the session topics covered were as follows:

  • Self and people development
  • Building trust
  • Mindfulness and building awareness
  • Feedback skills
  • Conflict resolution
  • Collaborative skills
  • Execution skills
  • Risk mitigation
  • Stakeholder communication

Impact

Participants were able to:

Successfully transition from the role of individual contributors to managers

Share effective feedback with team members

Encourage and involve team members to set clear expectations to achieve organizational goals

Systematically resolve conflicts and build a collaborative team

Create and sustain a customer centric culture

Participants Feedback

“Now I can engage in scheduled and systematic career discussions with my team members. They feel heard, so they are more engaged and involved in their roles.”

“Before reacting, I pause and think over. I have learnt to respect and accept my team members. Thus, I can handle challenging situations in an apt manner.”

“The training on Emotional Intelligence was extremely useful. I have managed to implement it thereby regulating my emotions.”

“Before I share feedback, I ensure that I’m aware of the situation and study it well.”

“Now I think and handle situations with a calm, composed mind. I can clear the clutter in my mind and listen to myself.”

“I have a better understanding of each team member’s role in completing the project and identify the game changer in my team as well.”

“It is easier for me to motivate and appreciate my subordinates and colleagues at the right time.”

Client Speaks

“Now our managers and their teams are in a better position to identify their key roles and competencies vital to achieve the company’s vision by realizing it as a collaborative role. The facilitators and experts ensured that our team sustain the impact.”

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