Client

A Contract Logistics company providing Warehouse Management services

Business Context

The owner promoters of the company had sold their shareholdings to another organization. They were continuing in their roles but, wanted to ensure that a succession bench is created for the Top Tier positions including the CEO.

Business Need

Identifying Hi-pots and developing the second Line of Leadership

The company wanted to develop and groom leaders within the organization for these Top Tier positions. 8-10 Hi-Potential people were identified who could be groomed for the next level. A set of leadership attributes relevant for the CEO role were also identified. This was aimed at assessing the identified candidates and further grooming them on gaps that might exist.

Solution

Step 1

Assessment and Development Centre of the Hi Pots.

The initiative began with an Assessment and Development Centre of the Hi Pots.
A detail diagnostic study aided in finalizing the competencies and the Behavioral Indicators to be assessed during the Assessment Centre.
Various tools like BEI, Business Presentation, Role Plays, Group Tasks, etc. were employed.
Individual Reports were prepared and shared with the participants. Individual Development Plans (IDPs) were arrived at in consultation with them and their managers.

Step 2

Development Journey

Modules

Self-Mastery, Strategic Thinking, Emotional Intelligence for effective communication and Customer service excellence.

Peer Coaching Sessions

These sessions focused on further reinforcing the learnings and gave an opportunity to the participants to learn from each other.

Individual Coaching Sessions

One-on-one sessions focused on the Learning Objectives of the individual participant. The Pragati Coach helped participants to arrive at their own solution through these sessions.

Mid Term Review

The Mid-term Review was conducted to look at the progress made and make course corrections if any.

Final Review

Participants presented their learnings from the journey. Their managers shared positive changes they have observed in participants and impact on the business. Participants also shared the progress of their Action Learning Projects.

Methodology

Case Study, Movies, Games were the methodologies used in the Modules and the objective was to build necessary skills in the participants.

Key Differentiator

Business Projects

A unique tool was business projects where participants are divided into teams and each team is assigned with a business project for the participants to implement their ‘learnings’ into action.

Some of the business projects were

End-to-end Supply Chain Management leading to growth in revenue and profits.

New products offerings were developed and business portfolio increased.

Facets of the Transformational Journey

  1. Shift from traditional to best practices leading to increase of business from the FMCG sector.
  2. Inventory Process Standardization led to saving of Cost to Customer and enabled new sales from Business.
  3. KPI standardisation of all verticals led to quick problem solving of customers and increased customer satisfaction.
  4. Working on Talent Management, engagement and retention helped reduce attrition from 6% to 2% per month.
  5. Developed support desk to ensure that the issues go to the right function and responses are received.
  6. Successfully developed an app for alerting adequate social distancing in the workplace in 6 weeks. The results are encouraging.

Impact

The candidate recommended for the position of the CEO at the end of the Assessment Centre was promoted as the CEO.

The other participants successfully built their competencies for their respective roles.

Participants Feedback

“I have now become result-oriented and find new ways on building a team.”

“I’m more organized in my personal and professional life. Delegation has helped me focus on key priorities.”

“My communication with the team has improved and now my team works effectively from their homes.”

Client Speaks

“The team has become more open and accept the feedback. Teams are now sharing their opinions freely. A strong bond between teammates has been created. They express themselves candidly and learn from each other. Acceptance about the new CEO by teammates is evident. Infact the CEO has well received the team.”

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