Communication skills have a significant impact on all aspects of our lives, from professional to personal and everything that falls between them. The ability to convey a message in a way that evokes positive response from the listener is a skill that can take an individual far in life. While it comes naturally to some people others need to put some extra effort to master the art of communication.
When it comes to corporate world, effective communication is an important factor that none can rule out. Assertive leaders use their communication prowess to build a productive team that contributes immensely towards improving the performance of the company. This is the reason why major brands prefer communication skills training programs for their executives and managers.
Whether it’s written, verbal or non-verbal communication, clarity in communication is of paramount importance. A piece of information is delivered successfully when the audience understands the intentions and is compelled to take an action.
So, what qualities make up a powerful communicator? Here is a list of things that forms an integral part of good communication:
Active listening
When it comes to effective communication, active listening is highly recommended. Paying close attention to what the other person is saying without interfering him/her in their speech and responding thoughtfully is one of the first rules to good communication.
- Choosing suitable communication style as per the audience
A good communicator knows how to tailor information according to the audience and the situation. For instance, different communication style (tone and words) is used to convey the same piece of information in an informal meeting with close colleagues than a group of external parties.
Positive attitude
Having a positive approach to communication is critical to garnering trust of the listeners. Simple gestures like asking someone how they’re doing or complimenting someone on his/her good work can help foster productive relationships with both colleagues and managers.
Confidence
Confidence brings clarity to the message that commands authority and builds trust. Maintaining eye contact, sitting up straight with shoulders open, showing attentiveness etc are some of the traits that play a role in effective communication.
Empathy
When we understand and share emotions of others we are in a better position to convey our message successfully. Taking into consideration the audience’s perspective and adapting accordingly translates to more productive interactions. Organizing and phrasing ideas that strike rapport with the listeners can make a lot of difference!
Significance of communication skill in corporate world
Communication skill is instrumental in promoting fruitful employee engagement and better client relations. When a right communication culture is established in the company, the employees align better with the company objectives and goals.
Be it channelizing the real talent, inspiring the team, eliminating conflicts or building trust, communication forms the cornerstone of all productive and positive work cultures.
From the client’s perspective clear and strong communication translates to winning the confidence of the clients. It acts as a channel through which clients are made to feel valued and understood, thereby paving the way for beneficial business relationships.
